Privacy Policy for Genting Casino Stoke

1. Introduction

This Privacy Policy sets out how personal data is collected, used, retained, and disclosed in connection with the provision of casino and betting services by Genting Casino Stoke. The document applies to all individuals who interact with Genting Casino Stoke, including registered account holders, visitors to the premises, and individuals who make contact for any service-related purpose.

Genting Casino Stoke operates in accordance with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The Information Commissioner’s Office (ICO) is the relevant supervisory authority for data protection matters in the United Kingdom.

By using the services of Genting Casino Stoke or by providing personal data, you acknowledge that your information will be processed as described in this Privacy Policy.

2. Data Controller

Genting Casino Stoke acts as the data controller in respect of personal data collected through its operations and determines the purposes and means of processing that personal data.

Questions regarding this Privacy Policy or requests to exercise data protection rights should be directed to Genting Casino Stoke using the contact details set out in Section 9.

3. Personal Data Collected

The following categories of personal data are collected and processed:

3.1 Identity and Verification Data

Full name
Date of birth
Nationality
Copies of identity documents, such as a passport or driving licence

This data is collected to verify identity and confirm that the legal age requirement to use gambling services in the United Kingdom is met.

3.2 Contact Data

Postal address
Email address
Telephone number

3.3 Account and Transaction Data

Account registration details
Records of deposits and withdrawals
Transaction history
Related financial information

3.4 Gambling Activity Data

Records of gaming sessions
Betting history
Patterns of play

This data is used for responsible gambling monitoring, compliance purposes, and regulatory reporting.

3.5 Technical Data

Where applicable, technical data may be collected through digital access points, including:

Device identifiers
IP addresses
Session data

3.6 Communications Data

Records of correspondence between you and Genting Casino Stoke, including support requests and complaints

4. Lawful Bases for Processing

Personal data is processed only where a lawful basis exists under UK GDPR. The lawful bases relied upon include:

Performance of a contract: Processing necessary to provide casino and betting services, manage user accounts, and fulfil contractual obligations.
Legal obligation: Processing required to comply with applicable law, including anti-money laundering obligations under the Money Laundering Regulations 2017, age verification requirements, and reporting duties to regulatory authorities.
Legitimate interests: Processing carried out for fraud prevention, responsible gambling monitoring, internal analysis, and the general commercial operation of the business, where such interests are not overridden by the rights and interests of data subjects.
Consent: For specific processing activities, such as certain forms of direct marketing, where consent is relied upon. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Purposes of Processing

Personal data is processed by Genting Casino Stoke for the following purposes:

Registering and administering user accounts
Verifying identity and age in accordance with legal requirements
Conducting anti-money laundering and fraud prevention checks
Monitoring gambling activity to identify and respond to indicators of problem gambling
Administering responsible gambling tools, including self-exclusion, deposit limits, and time-out periods
Complying with reporting obligations to the Gambling Commission and other regulatory bodies
Responding to customer service enquiries and complaints
Conducting internal analysis and product development in connection with casino operations
Sending direct marketing communications where a lawful basis exists

Personal data is not sold to third parties. Personal data may be shared with the following categories of recipients where necessary and proportionate:

Regulatory and law enforcement authorities: Including the Gambling Commission, the ICO, HM Revenue and Customs, and law enforcement agencies, where required or permitted by law.
Fraud and risk prevention agencies: For the detection, investigation, and prevention of fraudulent activity and financial crime.
Responsible gambling schemes and support organisations: Including national self-exclusion schemes and problem gambling support services, where sharing is required to fulfil responsible gambling obligations.
Group companies: Other entities within the Genting group of companies in the United Kingdom, where processing is carried out for shared operational or compliance purposes.
Service providers: Third-party suppliers engaged to support operations, including IT service providers and identity verification services, which process data on behalf of Genting Casino Stoke under appropriate contractual safeguards.

All third parties with whom personal data is shared are required to handle that data in accordance with applicable data protection law.

7. Data Retention

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and accounting obligations.

In accordance with the Money Laundering Regulations 2017, records relating to customer due diligence and transactions are retained for a minimum period of five years from the end of the business relationship or the date of the transaction. Where other regulatory or legal requirements impose longer retention periods, those periods apply.

When personal data is no longer required, it is securely deleted or anonymised in accordance with internal data management procedures.

As a data subject under UK GDPR, you have the following rights in relation to your personal data:

Right of access: To request a copy of the personal data held about you.
Right to rectification: To request the correction of inaccurate or incomplete personal data.
Right to erasure: To request deletion of personal data in certain circumstances, subject to legal and regulatory retention obligations.
Right to restriction: To request restriction of the processing of personal data in certain circumstances.
Right to object: To object to processing based on legitimate interests, including profiling for direct marketing purposes.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, to request that personal data be provided in a structured, commonly used, and machine-readable format.
Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time.

To exercise any of these rights, contact Genting Casino Stoke using the details in Section 9. A response will be provided within one calendar month of receipt of the request. If a request is complex or numerous, this period may be extended by a further two months, in which case the data subject will be informed.

If you are not satisfied with the response, you have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk.

9. Contact Information

For data protection enquiries, requests to exercise rights, or concerns regarding this Privacy Policy, contact Genting Casino Stoke directly through the official contact channels available on the Genting Casino Stoke website.

You may also contact the Information Commissioner’s Office if you believe your data protection rights have not been respected:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Website: ico.org.uk

10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in applicable law, regulatory requirements, or internal data processing practices. Any material changes will be communicated through appropriate channels. The current version of this Privacy Policy is available on the official Genting Casino Stoke website. Continued use of the services following notification of changes constitutes acceptance of the updated policy.

Genting Casino Stoke Privacy Policy